TERMS + CONDITIONS

All items are priced excluding delivery. Additional charges apply for delivery/freight and installation, insurance in transit, handling charges or any other charge for Goods.
Quotations are valid for 14 days barring errors or omissions.

We will generate a customised Quotation for you, confirming your preferred options and advising possible delivery time and price. This quote is valid for 14 days and is not an obligation to sell the Goods specified.

To accept the Quote and due to the complexity of the screens, we will require a 50% deposit up-front to get your order into production, including custom-made orders.
Once the deposit has been paid, we will send you a corresponding invoice confirming the full amount, less deposit paid, with an up-dated due date. Invoices incur full expectation that the payment will be carried out.
The remaining balance will be due at the completion of product and prior to delivery.
For international orders, shipping costs will be specified to you on both the Quotation and Invoice, but this does not include any duties or taxes incurred once the Goods have been shipped. See Delivery terms for details.
All product specifications, terms and conditions and product information must be read and understood by the Client before proceeding.
We will proceed with your order as per your order confirmation unless we receive written notification of any requested changes within 48 hours.

Changes to confirmed orders must be sent in writing within 48 hours to info@foldstudio.com.au. We cannot guarantee that the requested changes can be made but we will do our best. Changes may incur extra fees.

An order can be cancelled but the deposit will be forfeited by the buyer.
Fold Studio request that all Goods and their relevant details be finalised at the Quotation stage before the Invoice is raised.

Fold Studio offer custom modifications to limited existing product ranges subject to Fold Studio’s approval. Please acknowledge that requests for custom products outside our existing ranges prompt a more comprehensive submission and approval.

All requests must be submitted and approved in writing. Fold Studio have the right to decline all submissions.

You will be notified of the lead time upon placement of the order.
In general, the lead times will normally be 4-8 weeks for fabric screens or 8-10 weeks for cord screens from placement of order.
However, please note these lead times are subject to current stock levels and the availability of materials from outside suppliers at the time of purchase.
We make every effort to have your item ready when specified. However, if a delay arises or failure in delivery as a result of strikes, accidents, pandemics or any cause or event beyond the reasonable control of the company, it does not constitute a breach of contract and Fold Studio is not liable for any resulting damages.

To commence a job we require a deposit of 50% for all orders. The deposit is non-refundable.
The balance is due on completion of item and prior to delivery/despatch.
Goods remain the property of Fold Studio until full payment has been received.
Payment can be via BPAY or credit card.

Once the item is complete and balance has been paid, we will be in contact to arrange delivery. The delivery/freight fee covers a single delivery at ground level during normal weekday delivery hours.

Delivery costs will vary depending on the item/s ordered, item quantity and delivery location.
Any difficult delivery access (e.g. stairs, delivery dock, lift etc.) must be provided to Fold Studio in writing prior to despatch. Additional costs may be incurred for difficult access not communicated prior to delivery.
If you are unable to accept delivery within 14 days from our first communication with you on completion of your order, the remaining balance must be paid and a storage fee may be charged if collection of goods are not made.

Upon purchase of a Fold Studio product, the purchaser accepts that Fold Studio products are handcrafted from natural materials. Whilst Fold Studio makes every effort to conform to description, slight variations in size, finish and material performance, including flexing may occur. There can be no control of irregularities in colour, grain, veining or texture of products that include brass, timber or textiles.

Sales collateral such as material samples, photographs, drawings and any other particulars associated or involved in the sale of the goods, is used for reference purposes only. We will not be liable for any such variances or inconsistencies. We are constantly developing and refining our pieces. Due to this, some design alterations may occur that differ from the photographs and specifications provided.
All items must be inspected on arrival. Any damages or defects considered to have already been present on the day of arrival must be notified to Fold Studio within 24 hours of receiving. We will not be responsible for any damage unless we are notified within this time period, and you may be required to provide images
Defects and damage that are not legitimate as claims are those that appear by accident, negligence, irregular use, wear and tear or through not having complied with the Care Guide.

Please choose carefully as we do not accept returns if you simply change your mind or make a wrong decision.
If you wish to return an item because it is damaged or faulty, this claim must be made within 24 hours of receiving product, and you may be required to provide images (please read “Inspection” paragraph above).
If a return is agreed upon between both parties, you agree to return the Goods in their original condition and original sealed packaging to our Sydney address. If failure to do this incurs damage in transit to Fold Studio, all costs will be directed to you and payment must be fulfilled within 48 hours from notification.
No exchanges or refunds under any circumstances will be accepted for clearance or sale items.

These sales terms apply between Fold Studio and the Person named on a Quotation, Sales Order or Invoice regarding you buying from us the Goods, on and subject to an Agreement.

All orders are to be in writing and are subject to these Terms. Sales Terms must be accepted or orders will not be processed.

Agreement means a contract between us and you for the sale and purchase of the Goods. Goods mean physical goods agreed by both parties to be supplied by us to you. Quotation means the form, tender or quotation submitted by us to you regarding the Goods.
Invoice means the Sales Invoice issued by us to you which is subject to these Terms and Conditions.

CUSTOMER CARE